Cancel / Claims / Cookies / Privacy / Refunds / Returns FIRST BOOKSHOP UK

CANCELLATION OF ORDERS / CLAIMS / REFUNDS / RETURNS / PRIVACY & COOKIES

By continuing to browse on our websites, you automatically agree to the possibility of having tracking cookies stored by us and our online partners, which may identify your habits and other such sensitive information about yourself.

We protect your privacy, ensure your payments are secure, let you know what you have agreed to, tell you how to cancel orders, deliver goods & services within agreed timescales, sort out problems regardless of where you live (time limits apply) and offer children a safe environment whilst visiting our websites.

Under the United Kingdoms Distance Selling Regulations, you have the right to cancel your contract for the purchase of any item from your order before delivery, providing that we have not yet begun to process it and any refund due, will be made back onto the same card which was used for payment. Please email us with your instructions and you will receive a reply confirming the cancellation within 24 hours.

For cancellation of goods - seven working days after the day on which the goods are received.

For cancellation of services - seven working days after the day on which you agreed to go ahead with the agreement.

Returns - items purchased from First Bookshop direct, can be returned for full refund, within 30 days of purchase, with a sales receipt, providing that they are in mint condition. Books printed on demand (made to order) you cannot send back.

Claims - non delivery / loss claims must be registered within 30 days from ordering.

FURTHER CLARIFICATION FOR ANY MATTERS ON THIS PAGE PLEASE EMAIL OUR HEAD OFFICE

office@tokenhouse.net OR WRITE TO US AT:

Community Services, 47 John Street, Cityside, Derry. Northern Ireland. BT48 6JY.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent, or there are issues with an order you have recently placed with us.

We will give you the chance to refuse any marketing emails from us or from a trading partner in the future, although contacting you for marketing purposes is not something we practice.

When we email you to confirm your order, there will be information regarding how long we keep your details on file and when this is removed and destroyed. Our policy for storing customers personal information will change to reflect new guidelines on 25th May 2018.

The type of information we may collect about you when purchasing includes:

Your name and address / telephone number plus email / credit or debit card details.

We will never collect further sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check any information that we hold about you by emailing us and quoting your order number. If you find any inaccuracies we will delete or correct it promptly. It will have already been deleted anyway, after the specified time your credit card or debit card issuing Bank can reverse your transaction (commonly known as a chargeback) and this now applies to all purchases from 25th May 2018.

The personal information which we hold, during the afore mentioned time, will be held securely in accordance with our internal security policy and the law.

We never transfer your information outside the EEA (European Economic Area).

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Members of the BOOKSELLERS ASSOCIATION and the FIRST BOOKSHOP in the world to sell UK Book Tokens secure online. Today our service is a global hit and has been extended to include nationwide Theatre Tokens - both products class acts in their own right - from a first class provider!

for secure purchase online of booktokens and theatretokens

To call the Token House Gift Card Line dial free 0800 6125350 (UK only) which is open from 10am until 8pm seven days, or buy via the 'one click' secure form below. Ordering National Book Tokens & National Theatre Tokens online, or by telephone, going to UK and all Ireland addresses, incur no fees. All other sites make a charge over and above the face value of their vouchers, we do not.

THIS PAGE WAS UPDATED IN APRIL 2018 TO REFLECT NEW GUIDELINES ABOUT DATA PROTECTION