Why is the trust score of firstbookshop.com very high?

Leicester. 

(30th March 2021)

Not just for sending National Book Tokens for me, to my family and friends as birthday gifts (along with free book marks), but also as I was unable to shop at my local Bookshop, I was able to buy everything I needed online from your Bookpage.co.uk and pay in part with my Book Token Card.

I really could hardly believe though, that most of the books I purchased there, were a very similar price as Amazon too (sorry, I did check that out, just for curiosity). Seems that these days Amazon only heavily discount the chart bestsellers?

Thanks for being there when I needed you.

Helen Timms.

St. Ives. 

(5th June 2020)

Obviously I had not thought this through, as I enquired about downloadable tokens direct to the email inbox of the recipient, instead of a physical gift card in the post.

He recommended that I should never purchase those from elsewhere, because if the email account gets hacked, then someone else can simply print off the token and fraudulently spend it themselves.

Proper gift card therefore now purchased for £125 from you, with free insured and tracked delivery tomorrow, right on time for my Daughter's Birthday.

Your service and help was second to none.

Thank you, Graham Buckrose - Ambleside.

(7 October 2019)

Rob Doyle - Derry

(30th December 2018)

Regarding my recent enquiry.

Thank you for confirming to me, that if you go out of business, any Book Token Card or Theatre Token Card which I have purchased, will still be valid indefinitely. 

This really is a great weight off my mind, because in the past I have lost my money several times, when the retailer has gone into administration.

Josie Kahn - Dubai

(13th April 2019)

NOTHING TOO MUCH FOR FIRST BOOKSHOP!

 We are all becoming accustomed to an impersonal world – one of faceless call-centres, computerised answering services, indefinite periods of waiting on line to speak to a real person, who is rarely able to solve our problem when we finally get to speak to them, of internet websites which seem to offer everything but the service that we really need and are incapable of dealing with exceptions. And so it is more than refreshing – it is a cause to celebrate – when you stumble upon an outfit like First Bookshop UK, who offer their customers all the advantages of the hi-tech impersonal world without becoming impersonal. They are fast, efficient, have an easy-to-use website, but they also have the flexibility, intelligence and warmth of a small business for which nothing is too much to keep its customers happy. My thanks to Roger at First Bookshop UK for stepping in - immediately - and sorting out my problem; dealing with an exception swiftly, efficiently and with a finesse that the big boys of our impersonal world just could not match.

Ron Davies.

La Colle sur Loup. France.

Was browsing for books online, when I came across by accident, your www.bookshop.website where I was subsequently amazed to find out that the 3 books I purchased that day, cost me less than they would have done at Amazon. 

I vaguely then remembered something in the media probably in the late nineties about your First Bookshop being the first to price-match Amazon? Generally I don't think you do that service now though, it would have probably Bankrupt you in the end!

Here's to the Independent Bookshops, long may they reign. 

Joan Maddison - Richmond

(Thursday 1st November 2018)

I collected my £200 Theatre Tokens from your Derry, Londonderry office and was so pleased that payment could be taken there and then by credit card (thought I might have to go and get out more cash!). Then I drove straight to Dublin to the Wedding, where I gave my gift to the Bride & Groom, whom I knew were Honeymooning in London. They were overjoyed with this present.

Susan Thomas - Belfast.

(Wednesday 31st May 2017)

Tokens Order Placed Online Thurs 28th April 2016.

Just want to say "Thank you" for sending the book token so promptly. 

It came this morning and I am delighted with your service. Many thanks!! 

Regards, 

Marion Taws - Whitley Bay.

(Saturday 30th April 2016)

They have arrived here safely and I am thrilled with the service provided by your company, especially Roger.

Efficiently and very intelligently handled, with the maximum speed.

I will recommend your service to all my friends and I would not hesitate to use the 1st Bookshop again.

I ordered some Theatre Ticket Tokens for my son who lives in the UK on Wednesday.

They arrived to my Dublin address Thursday.

  I am very, very impressed with this service.

Many thanks for the speedy delivery..

  Kind Regards,

Doris Dixon - Dublin, Ireland.

(19th February 2016)

Just a quick note to thank you for your extremely prompt and efficient service! The card and tokens arrived perfectly on time for my father's birthday, so many thanks to your staff for their speedy order process and dispatch to Watford. I will certainly be recommending you to friends and colleagues. 

Kind regards and please feel free to use my comments in any publicity material.

Martin Baxter - Italy.

(26th September 2015)

I am writing to applaud your very simple 'one click' secure online ordering form, plus the pointer instructions given along the way. The ease of filling in the form is particularly good for when ordering book tokens via a smart phone or one of the smaller tablets, both of which I have now used very satisfactorily to buy birthday book tokens from you.

Wish all sites were as straight forward as yours, well done to all concerned.

A.T Wright - Northumberland.

(1st March 2015) 

Twenty Five Pounds Theatre Tokens ordered Sunday morning and received first thing Tuesday.

Didn't expect them until the end of the week at the earliest!

Thank You.

Lucy Bolton - Wexford, Ireland.

(30th June 2015)

I purchased Theatre Tokens to be sent to Australia. They never arrived at the delivery address and rather than make the process difficult, First Bookshop immediately sent replacement tokens. 

Thanks for such amazing service.

Douglas Chan, Australia (16th November 2014).

Just need to write and say how amazed I was at the easiness of ordering the theatre vouchers. Very straight forward and a very happy lady when they turned up the very next day, as promised. Well done and many thanks.

Pauline Jezzard - London

(15th May 2013)

Ordered a London Theatre Token which arrived today at my address in Sydney, for which I thank you. The fee of five pounds charged for sending to Australia insured, is well worth the cost, particularly as no other supplier will even consider this! Was reading on your site that this year you will be celebrating 40 years in the trade, well my hearty congratulations go out to you and all that's left for me to say is 'keep up the good work'.

Filomena Nguyen - New South Wales

(28th December 2013)

We are emailing to tell you how very pleased we were being able to top-up our Grandson's Book Token Card with you over the phone, even though it was purchased in our local Waterstones Bookshop. As he is now away from home studying at University, your service has proved to be so very useful and we will certainly be contacting you again to do this more in the coming months.

Mike & Alison Tordell - Ivybridge

(12th April 2012) 

Thank you so much for the vouchers I ordered. They arrived the very next day, which I then posted on to my Father for his birthday and he is totally delighted.

Thank you for wonderful customer service - it's rarity these days.

Wendy Haines - Berkshire

(10th August 2012)

Thomas Roberts - Wirral

(15th September 2011)

We ordered a Fifty Pounds National Book Token online at 3.55pm on 23rd December, knowing full well it was too late for this to arrive by Christmas. However on Christmas Eve around 11am our Son telephoned to say thank you for the gift. You made our Christmas and made our Son's Christmas, thank you!

Kal Singh - Bradford

(3rd January 2012)

Margaret McPhee - Portree, Isle of Skye

(29th May 2011)

We decided to buy our Theatre Tokens from you, knowing that we could trust and rely on a Bookshop to deliver! Vouchers received next day, thank you, it has been a pleasure doing business with you.

Grace & Peter Cawthorne - Carlisle

(2nd July 2011)

Yvonne Greenwood - London WC2H

(27th September 2010)

Book Tokens ordered Monday and received Tuesday - thank you. Your delivery is always fast and freepost and that's what I like. Once I ordered them direct from National Book Tokens in London and they took well over one week to arrive, plus I had to pay for that poor delivery service too! When your site has been found, why would anyone want to buy them anywhere else, I ask myself?

Paul Alexander - Basingstoke

(30th January 2011)

Bernice Walsh - County Armagh

(15th August 2010)

Judith Webb - Morecambe

(10th January 2010)

I received my tokens at 9am this morning having ordered them yesterday.

I am most impressed by your prompt service and would certainly recommend you.

Gillian Burton - Manchester

(5th December 2009)

Richard Guerre - Jersey

(2nd November 2009)

Elaine Johnson - NSW Australia

(4th December 2009)

Thank you, but who did you bribe to deliver to me during the one day postal strike here?

Rosemary Colley - London NW5

(18th July 2009)

Fiona - Findon, West Sussex

(24th December 2008)

Thank you for the speedy dispatch of my National Book Token. I have been really impressed by your service and will willingly order from you again and recommend your company to my friends.

Dale Brusby - Birmingham

(29th December 2008)

Amanda Finch - Edinburgh

(8th October 2008)

Theatre Tokens ordered 11.45am Saturday 27th September and received today Monday 29th September 9.15am. Thank you for this outstanding service, which will be recommended to all my friends.

Noel Barnes - London

(29th September 2008)

Theatre Tokens received special delivery next day as promised. Thank you for such a good prompt service.

D.C. - Essex

(18th June 2008)

What a fantastic service you offer. I ordered Theatre vouchers yesterday afternoon and as promised, they have arrived in the first class post the following day. Your website is great - very straight forward to follow and I would have no hesitation in recommending / using your service again.

Helen Morgan - Surrey

(19th July 2008)

I felt I must take the time to write to you to commend you on your outstanding customer service. I am an English coordinator for a middle school and the day before World Book Day I realised I needed 4 book tokens as prizes! With no time to head to the shops I decided to try buying online. Google searching revealed your company.

My initial order included a comment asking for the tokens to be posted first class as they were needed urgently. Within ten minutes of sending the order I had received an email back asking if I would like to upgrade to a (very reasonable) postage to ensure they were there in time. Not only that but the school secretary appeared asking me to check my email with regards to this, so you had obviously gone to the trouble of tracking down the school number and taking the time to call.

The tokens arrived as promised, along with a complimentary set of bookmarks for all the children in the school, which was an extra bonus for them on World Book Day.

It is so refreshing to meet such excellent customer support, in todays often faceless online world. Thank you so much. I will certainly use your company again and have already recommended you to many others!

Regards, 

Sarah Ellwood - South Yorkshire

(7th March 2008)  

Last week I ordered from you for the very first time National Theatre Tokens online and just wanted to let you know how pleased I am with those too - for even more reasons!

Firstly, the accompanying presentation wallet was outstanding - not just attractive, but the information supplied in it was simply superb - listing all the participating theatres with their telephone numbers and website details - the lucky recipient would be in no doubt at all how and where to use the vouchers.

Secondly, my lucky recipient has just called me to say that she redeemed the Theatre Tokens I sent her as a gift, easily over the telephone with a London West End Theatre and all she had to do was scratch off the panel on the vouchers and then read out the number that was revealed. The Theatre Tokens were then spent and the show tickets were in her hands within 24 hours! How simple was that?

Please publish this email from me on your website, as I want everybody to know that your National Book Tokens and National Theatre Tokens are 'simply the best'.

Jane Smethurst - Lincolnshire

(1st March 2008)

My order was placed at 15:04pm yesterday 5th February '08. The theatre tokens I ordered have just arrived by post at 10:40am today 6th February '08.

Your service does just what it says on the packet!  I shall definitely be back with more orders. 

Jacqueline Devaney - Cheshire

(6th February 2008)

Many thanks for such a speedy delivery - vouchers were delivered, superbly packed, the next morning.

I have to say I was worried about ordering 'on line' but there was certainly no need.

Regards,

Gillian Yeates - Wirral

(25th February 2008)

I just wanted to say 'thank you' for your superb service, my theatre vouchers arrived yesterday in the post as stated. I was very impressed with your easy to follow web site and I will have no hesitation in recommending you to my friends.

I would also like to add that in my search for theatre tokens on the net, I came across a few companies that supplied them, however none of them offer the service that you give.

Best wishes for Christmas and the New Year.

Carol Norris - Derbyshire

(30th November 2007)

Many thanks for the tokens, which arrived so promptly this morning.

I was working to a deadline, but you have relieved me of any concerns I may have had about the birthday gift.

Mrs. M. B. - County Durham

(6th January 2008)

I have had so many problems recently with my purchases from other organisations that it's nice, for once, to find a company which gets it right and delivers on time.

Lynn Benton - Staffordshire

(24th August 2007)

Thank you so much for the clear website, easy ordering service, prompt delivery and excellent product.

Christine Sheehan - Surrey

(3rd November 2007)

Just wanted to say WHAT A SUPERB SERVICE!!

Browsing your website I was a bit hesitant because I actually felt that it didn't look as professional as others.

The gentleman that I spoke to was exactly that and suggested that I have smaller denomination tokens and he could not have been more helpful, polite or efficient.

I was advised that the tokens would be sent out 1st class that day at no extra cost, which they were and they arrived the next morning.

Thank you for a great service.

HIGHLY RECOMMENDED.

Julie Benfell - Swindon

(14th May 2007)

Thank you for your prompt response to my on-line order for two hundred pounds of UK Theatre Tokens. The vouchers arrived safely today and I will certainly be recommending your service to all of my friends. I was particularly pleased that these tokens have no 'use by' date as they are for a gift and free p&p was a pleasant surprise in this day and age!

Julia Wood - Chelmsford

(5th June 2007)

Just wanted to thank you for the prompt delivery of the Book Token that I ordered on Sunday night. It is a Mother's day present and my Mum received it this morning (Tuesday). I am so pleased and I have recommended your site to all my family and friends and will definitely order from you again. 

Please feel free to use my comments, as a company as good as yours deserves to be applauded.

Karen Jackson - Southampton

(14th March 2007)

Dear Tokenline.com

To let you know how very pleased I am that it was so easy to use your theater vouchers for good seats at 'Sound of Music'. My Daughter had no trouble at all using them when she came to London.

She said the show was fab - and so are you guys!

Told loads of people about your service - you deserve more business to come your way, as your product is the best.

Oh and by the way, thanks for sending the tokens direct to me here - the insured service you used took no time at all to get them to me safely.

Elaine Gore - New York

(11th April 2007)

Derrick Nundy - Lincolnshire

(23rd February 2007)

Thank you for sending a gift card with the National Book Tokens that I ordered, as had forgotten to specify a design and the one that you sent was perfect!

Many thanks for being a first class provider.....I'll be back!

Sue Bates - Surrey

(5th March 2007)

With reference to my order placed online on December 19th. Thank you very much for all your help and I am happy to say that all the children received their vouchers before Christmas. Will definitely use 'Token House' again. Merry Christmas.

Teresa Omori - Japan

(24th December 2006)

Linda Loveless - East Sussex

(8th December 2006)

L.C. (7th October 2006)

Full name withheld.

I received my Book and Theatre voucher order this morning - wow, express service indeed!  I just felt I wanted to tell you that before I submitted my order to you I did check out the competition and must say you have NO competition really, as it seems I got from you a next day delivery FREE!  'Voucher Express' whom I have used in the past, wanted to charge me 6.50 to send me Theatre Tokens out same day and the company 'Book Tokens Limited' wanted to charge me 4.95 to dispatch my Book Tokens out on the day of ordering.  By my calculations I have just saved 11.45 on an order for 35.  Long may you reign supreme!!

Andrea Sanderson - Hull

(6th October 2006)

You will be highly recommended to friends and family.

Lee Grace - Putney

(8th November 2006)

Roderick Baker - Yeovil

(7th November 2006)

Barbara and Ted Hall - London.

(20th June 2006)

Please pass my thanks on to the relevant people, because this is the second time that I've used your book token ordering service and both times have been ultra speedy and efficient!  

Many thanks, Julie.

Julie Farrell - Maidenhead.

(14th June 2006)

Dear First Bookshop, 

Thank you for your swift confirmation of my order; your message is most gracious. Furthermore, may I pass on my appreciation of the predicted prompt dispatch of my valued order and assure you that you will indeed be my 'first for Book Tokens online & foremost for Theatre Tokens online'.

Rachel Plant - Wilmslow.

(13th May 2005)

Phyllis Toohey - Canada (5th Dec 2004)

Paul Gillingham - Solihull 

(12th October 2003)

My Grandson was so pleased he didn't have to get the bus to Waterstones in order to spend them and could do this at the nearby local independent Bookshop.

Jill Grayson - Edinburgh

(13th April 2003)

From George - that nuisance customer who always wants to pay online by cheque!

(16th August 2002)

Good luck for your continued success, both locally and internationally! 

Angela Rhodes - East Leeds

(1st June 2002)

Hooray for Book Tokens online - at last.

I always caused such a stir when I went down to the local Bookshop to buy Book Tokens for my school - 150 @ 5 Pounds took some time to serve me with - the people behind me in the queue were rarely amused!!

Thanks again - I will be back for more before the end of term.

Joan Little - Brighton (13th January 2001)

After reading about you in the newspaper and hearing you speak on the radio, I thought I would give your online service a try. It was just as good as billed and my twenty five pounds book token arrived with my niece on the next day. Sorry the dedication I asked for was that long - thank you for editing it so well to make it all fit on the presentation card - you will have to enforce a maximum word allowance on your ordering form!

Thanks again and may I take this opportunity to wish you good luck and continued success for the future.

Raymond Barclay - Alwoodley, Leeds (16th Oct. 2000)